In light of the 2014 VA crisis, this paper began as an outsider’s perspective of how the Department of Veterans Affairs could reduce patient wait times and streamline its processes through private sector supply chain management. As our research progressed, however, it became increasingly apparent that there were systemic inefficiencies in the VA system that existed well before the issues at the Phoenix facility were made public. This paper details some of the history of that mismanagement during troop demobilization and continuing care of veterans. We conclude by highlighting possible solutions from commissioned studies about the crisis, as well as our own recommendations in improving overall VA management.
Martin, P. Richard and Edwards, Dennis S.
"Medical Demand Chain Performance and Treatment Service Levels for Wounded Military Personnel: Supply Chain Problem or Systemic Bureaucratic Inefficiency?,"
Southern University College of Business E-Journal: Vol. 14:
2, Article 2.
Available at: https://digitalcommons.subr.edu/cbej/vol14/iss2/2